8. Orders, Billing & Shipping

Use "Check Or Purchase Order" at checkout, or simply e-mail Support@ProdigiesMusic.com with your order (or a screenshot of your cart). Can I Purchase With A Purchase Order? Yes, of course! The best method for placing a Purchase Order is to… Go through the checkout and choose “Check or Purchase Order” as your payment option This creates a quote for you to follow up with (anytime in the next 90 days) Email us at Support@ProdigiesMusic.

If you received damaged goods from us, we'll send you replacements ASAP. U.S. Shipping & Replacements are Free. Fees may apply for international orders. If you received a damaged package or product, we will replace it for you! For orders here in the United States, shipping, returns & replacements are free. For international customers, fees may apply as we cannot guarantee each country handles our packages appropriately. To request a replacement, please forward us your order confirmation and describe the delivery condition in as much detail as possible.

Give the gift of music with Prodigies! Looking for a great birthday gift? Give the gift of music by gifting Prodigies! To gift someone else digital access to videos & resources, or sign up a teacher in your district, be sure to enter their email in the membership information portion of the checkout process; that way, they receive our correspondence about how to login. To ship books or instruments to another person, be sure to enter their name and address details in the shipping information portion of the checkout process.

Prodigies Deskbells are backed by a 2 Year, 3 Bell Replacement Policy. Learn more below If you purchased bells from us, they’re backed by a 2 year, 3 bell replacement policy (whichever happens first). Replacement bells (under warranty) ship free in the U.S. And of course, if you received a set of bells and one is broken, let us know! We will ship you a replacement bell ASAP. The bells are petty durable and kid-resistant, but alas, they’re not totally kid-proof.

Orders May (and often do) arrive in multiple packages. If you order bells and books, your order is likely to arrive in separate packages. Our bells generally ship from our South Carolina studio while books generally ship from an Amazon facility near your city/state. For specifics about your order, email Support@ProdigiesMusic.com

Our monthly plans renews automatically. Our 1 Year Plan does NOT renew automatically. Learn more below Many of the Prodigies Memberships are billed on a recurring basis. If you would like to purchase a set amount of time and not a recurring membership, we recommend that you… 1. Sign up for the recurring membership of your choosing 2. Upon enrolling, visit your account settings to pause or cancel your billing subscription.

Most U.S. Returns are free within 30 Days. Learn more below! What Is Your Return Policy? We know that buying on the Internet can be a little stressful and sometimes worrisome, so we offer some pretty awesome return policies. For monthly memberships, we offer a 14 Day return window after the 30 day trial. For physical goods and bundles, we have a 30 Day, 100% return window, assuming workbooks are in new, saleable condition.