Cube Long Arrow Right External Link angle-right Search Times Spinner angle-left

Restricted Error Despite Being Logged In

Logged in but struggling to access content?! Our apologies! Let's get that fixed for you!

If you’re running into a restricted content message, this generally means that you either…

  • don’t have the membership required to access that page
  • are not currently logged in

However, if you’re logged in with an active membership and you’re still being blocked from content you purchased, it’s possible that you’ll need to clear your cache and cookies to reset the permissions in your browser.

Once you’ve cleared the cache and cookies, log into the Playground (, before trying to navigate to the curriculum, as this will help avoid restricted messages to the cache.

And as always, it’s worth using an up-to-date version of Chrome, Safari or Firefox to access the Playground!

Still Not Working?

If you’re using Prodigies from behind a school server or firewall, it is possible that additional permissions will be needed from your IT department.

If that’s not the problem, you can always reach out to us at so we can investigate further!

App Password Isn’t Working

As of now, our website and apps do not share password information.

This means you’ll need to reset your password if you’re using our apps.

Still not working? Email us or chat us using the link below!