5. Tech & Troubleshooting

All members can access ALL the curriculum PDFs (Songbooks, Workbooks and Lesson Plans). Lifetime Members can additionally download videos. With a any Prodigies Membership, you have the ability to download the PDF versions of the workbooks & songbooks These can be found in the under the Resources menu. For monthly members and free trials, the workbooks and resources drip on a 3-4 month schedule. Lifetime Members can also download the videos for offline use inside the Download Hall.

Some of the secure content our site means you need to refresh the page every now and then (like on file downloads). Receiving a Web Based Error? Prodigies is a secure site, so if you access content and leave it up for a while, you may need to refresh or login in when you’re ready to use it. If you see an error, the first thing you should try is refreshing your page.

ProdigiesMusic.com will pass info to our apps (Prodigies Music Lessons). The app however, will NOT pass sign-ups from app stores to website. Email us and we'll help you out! ProdigiesMusic.com will pass your username to the Prodigies Music Lessons apps (TV, smartphone, etc).  The reverse however, is not yet active.  In other words, signing up in our app doesn't activate your membership on ProdigiesMusic.com  We're working on improving this situation.

An Active Membership is required to work with the curriculum on ProdigiesMusic.com. Already have a membership but struggling to get in? Learn more below! The videos and curriculum on ProdigiesMusic.com are unlocked with our memberships, and the Download Hall is only part of Prodigies Lifetime. If you try to access materials you haven’t unlocked, you will receive an error message. However, if you’re logged in with an active membership and you’re still being blocked from content you purchased, it’s possible that you’ll need to clear your cache and cookies to reset the permissions in your browser.

Logged in but struggling to access content?! Our apologies! Let's get that fixed for you! If you’re running into a restricted content message, this generally means that you either… don’t have the membership required to access that page are not currently logged in However, if you’re logged in with an active membership and you’re still being blocked from content you purchased, it’s possible that you’ll need to clear your cache and cookies to reset the permissions in your browser.

Screen time with Prodigies is interactive, educational and fun. Your kids will be building real musical skills, not binging weird cartoons on YouTube. And of course, our CDs, instruments, books and materials are available! It’s true that infants and toddlers should have minimal screen-time, which is why we’ve geared a handful of our easiest products to be screen-free (CDs, bells, books & more). Plus, you can feel good knowing that screen-time with Prodigies is ad-free, age appropriate AND it’s focused on developing musical skills (not just on flashy animations).

Social login makes logging in quick and easy! Make signing into Prodigies even easier by linking your ProdigiesMusic.com account with a social login. And rest knowing that we will never share information from your account without your permission. You can find the Social Login settings at the bottom of your account details here. This feature should make logging in a lot easier. Next time you are on the login screen, choose login with Facebook and it should take you right to ProdigiesMusic.

Use the .75x speed on our website to help slow down the videos! On ProdigiesMusic.com, all of the videos have a built in speed control that allows you to slow down the videos! We recommend using the .75x for slower videos (a good balance of slower but still sounding good) If you have the downloaded versions of our videos from Prodigies Lifetime, you’ll want to download VLC player (free) for playing back your videos and look for “Playback Speed” in the Playback menu.

Reliable internet, Chrome or Edge Browser and you're good to go! You don’t need a lot of technical requirements to use Prodigies. To stream videos from Prodigies, you’ll need a reliable Internet connection (unless you’re a Lifetime Member and downloading videos for offline use). Prodigies works with Chrome, Firefox, Safari & Microsoft Edge. If you’re running into an error, try switching browsers and see if it continues. Flash and other